The CPG Blog

We are asking for help in getting the word out... can you lend a hand?

Over the past year and a half we have had an endless stream of calls, emails and even a few letters asking us to accept small paper orders again. We had our hands tied with a contact with the LA warehouse/shipping company we contracted with in 2011. They would not ship an order under $200.00 no matter how much we begged and pleaded.  So, we raised the minimum on the site and apologized to our customers and weathered the storm.  It broke out hearts to be honest... we are very customer oriented.

In November of 2012 we came up with an idea of telling customers they had 3 days to place any size order, we would take the orders and gang them up into one order and have the LA warehouse ship the merchandise to our office. Our office staff then split the order up into the small orders and shipped them out. It took only a couple of days to the stock here so we were able to turn the orders out pretty fast.  Customers were happy and we were able to make sure people had the stock they needed for the holidays.  We then went back to business as usual.

So many people began contacting us asking us to do it again that we realized that something had to be done. We sent out a survey (you may have seen it) and the response was overwhelmingly positive- customers wanted us to accept small orders again. With that feedback, we tried to find another company to stock and ship for us, but each time we thought we had found one there were just too many obstacles and we gave up.

Then we took another look at the holiday order idea again- if it worked at the holidays maybe we could just to do that same thing all the time. Let people order, gang the orders up, ship the merchandise to the office and have the office ship the orders. Why not give it a try and see if people like the idea.

Sooooo that is what we are doing. All we need to do is make sure enough people use the service! If lots of people order, we can gang the orders up quickly and ship orders out fast. If only a few people use the service it will take longer to gang the orders up and shipping time will be slow.

Since this is not a big money maker for us we can only do so much advertising. We are hoping customers will use the service, tell their friends and make the word spread like wild fire. If this works we will be happy to accept small orders and give you the very best service we can.

Thanks in advance for any help you give. It means a lot!

www.CApaper.com